Refund policy
Return
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Shipping fees are non-refundable.
Due to the individual specifications of each Custom product, we unfortunately do not offer cancellations, returns or exchanges for a change of mind. If an item is faulty or damaged, we will provide a replacement, exchange or refund.
To start a return, you can contact us at contact@sparklezza.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@sparklezza.com.
Cancellation & modification.
If you change your mind about your purchase, please sending us an email to contact@sparklezza.com and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.
Your order is only eligible to be cancelled and modified within 24 hours of placing the order. After that time, the order is locked for processing and can no longer be cancelled.
Please be informed that:
A management and transaction fee (20% of your total order value) will be applied for the cancellation.
We are not guaranteed to deliver your order in timely manner if your order needs design modification as it will take us much longer to modify your design in this holiday seasons
NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized cutting board) due to health reasons. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Incorrect address
For orders shipped to the wrong address due to a customer inputting the incorrect address:
We are not responsible if your order gets delivered to the wrong address or returned to sender (as all of the items would be donated right after they come back to our warehouse)
The customer must cover the cost of ordering replacement items
So please be extremely careful when entering your shipping address.